FAQ

FAQ

(1) because the recipient address unknown, relocation or you're not.

A sender with new contact / address / telephone, to send.

B sender requested to give up treatment at the destination.

The sender C demanded the return of hair pieces, and confirm the payment of return cost

(2) the recipient refuses to pay the freight and taxes

The sender A pay the freight charges / taxes, delivery to the recipient

B sender and recipient after communication, the recipient is willing to pay the freight and taxes

The sender C requests to other recipients to send the same country, and by the recipient to pay the freight and taxes

D sender for delivery to the recipient, collect fees from the third party (must first be recognized destination)

E sender requested to give up treatment at the destination, and pay the freight charges / taxes (defined as the country of destination.)

The sender F demanded the return of hair pieces, and confirm the payment / tax (prescribed as the country of destination.)

(3) the recipient reject Express

A sender with new address, will express delivery to the same country new recipient.

B sender and receiver communicate, Recipient agrees to receive mail.

C sender requested to give up treatment at the destination.

The sender D demanded the return of hair pieces, and confirm the payment of return freight.

(4) express in the destination buckle, require the sender or recipient provide certificate of origin / Quota / standard invoice customs clearance information.

A receiver or sender provide customs clearance information, submitted to the destination customs clearance.

B receiver or sender cannot provide the required clearance information, the sender requested to give up treatment at the destination.

C sender will express send back the piece, and confirm the payment.

(5) the parcel is damaged or lost

A sender and receiver communicate, Recipient agrees to receive mail.

B sender requested to give up treatment at the destination.

The sender C demanded the return of hair pieces, and confirm the payment.

(6) the country of destination customs shall not be imported, must be destroyed or returned.

A sender requested to give up treatment at the destination.

The sender B demanded the return of hair pieces, and confirm the payment.

(7) all of the goods lost or partially lost, damaged goods

The A destination countries agreed to compensation has been verified.

The B package is not fully caused by the damage of the goods lost, UPS will not be compensation.

• special tips:

• sender requested to give up treatment in the destination, must pay attention to whether need by the sender to pay taxes, individual countries do not allow a buckle in the customs express in the local destruction, must be returned to the original sender, and the sender must pay the relevant fees returned. (according to the destination state regulations)

• sender will send back to the express request, must pay attention to whether need to pay the taxes by the sender, and the sender with different scales should remind each customs supervision of import and export shipment, shipment may be imported to tax or customs.

• hair pieces must pay attention to express have destroyed the deadline.